Table
1A: Study domains and communication
techniques using the American dental association framework.
Domains:
Communication techniques |
Criteria
for coding |
Frequency
technique used in a visit |
Interpersonal
communication |
||
Present no more than two to three concepts
at a time |
Provider presented two to three concepts at
one time. For example- when discussing oral hygiene, the provider did not
bring in other topics such as diet. |
80% |
Ask patients whether they would like a
family member or friend involved in the discussion |
Provider asked the caregiver if they would
like a family member or friend involved in the discussion. |
0% |
Draw pictures or use printed illustrations |
Provider asked vocabulary consistent with
use of pictures/illustrations. For example- “Let me draw this for you” or “Do
you see in this picture…”. |
0% |
Speak slowly |
Not coded as it is undetectable on paper
transcripts and not able to be quantified. |
N/A |
Use simple language |
Provider used lay oral health terms rather
than medical and dental jargon. |
93% |
Teach-Back
method |
||
Ask patients to repeat information or
instructions back to you |
Provider asked the caregivers to repeat
instructions they were given. |
0% |
Ask patients to tell you what they will do
at home to follow instructions |
Provider asked the caregivers what they
would do at home from here forward to follow the instructions given. |
0% |