Table 1A: Study domains and communication techniques using the American dental association framework.

Domains: Communication techniques

Criteria for coding

Frequency technique used in a visit

Interpersonal communication

Present no more than two to three concepts at a time

Provider presented two to three concepts at one time. For example- when discussing oral hygiene, the provider did not bring in other topics such as diet.

80%

Ask patients whether they would like a family member or friend involved in the discussion

Provider asked the caregiver if they would like a family member or friend involved in the discussion.

0%

Draw pictures or use printed illustrations

Provider asked vocabulary consistent with use of pictures/illustrations. For example- “Let me draw this for you” or “Do you see in this picture…”.

0%

Speak slowly

Not coded as it is undetectable on paper transcripts and not able to be quantified.

N/A

Use simple language

Provider used lay oral health terms rather than medical and dental jargon.

93%

Teach-Back method

Ask patients to repeat information or instructions back to you

Provider asked the caregivers to repeat instructions they were given.

0%

Ask patients to tell you what they will do at home to follow instructions

Provider asked the caregivers what they would do at home from here forward to follow the instructions given.

0%