Table 7: Overall service quality, sub-components disaggregated by gender.
| Details | Gender | t-value | |
| Male | Female | ||
| Tangibility | 5.52 ± 1.31 | 5.43 ± 1.31 | 0.538 |
| Reliability | 5.57 ± 0.98 | 5.49 ± 1.19 | 0.495 |
| Responsiveness | 4.25 ± 1.69 | 4.27 ± 1.45 | -0.086 |
| Assurance | 4.21 ± 1.10 | 4.19 ± 1.36 | 0.152 |
| Empathy | 2.38 ± 1.65 | 2.86 ± 2.09 | -2.163* |
| Overall | 4.67 ± 0.59 | 4.67 ± 0.81 | 0.923 |
*P < 0.05 (i.ie., 0.032).