Pearson's product moment correlations of five (5) expectation components of SERVQUAL.

Table 5: Pearson's product moment correlations of five (5) expectation components of SERVQUAL.

		Tangibility	Reliability	Responsiveness	Assurance	Empathy
Tangibility	Pearson Correlation	1	0.563^**	0.019	-0.047	-0.307^**
	Sig. (2-tailed)		< 0.0001	0.729	0.379	< 0.0001
	N	353	352	352	352	350
Reliability	Pearson Correlation	0.563^**	1	-0.049	0.254^**	-0.212^**
	Sig. (2-tailed)	< 0.0001		0.356	0.000	< 0.0001
	N	352	352	352	352	350
Responsiveness	Pearson Correlation	0.019	-0.049	1	0.118^*	0.334^**
	Sig. (2-tailed)	0.729	0.356		0.027	< 0.0001
	N	352	352	352	352	350
Assurance	Pearson Correlation	-0.047	0.254^**	0.118^*	1	0.418^**
	Sig. (2-tailed)	0.379	< 0.0001	0.027		< 0.0001
	N	352	352	352	352	350
Empathy	Pearson Correlation	-0.307^**	-0.212^**	0.334^**	0.418^**	1
	Sig. (2-tailed)	< 0.0001	< 0.0001	< 0.0001	< 0.0001
	N	350	350	350	350	350