Table 10: Frequency and percentage of teachers and principals' responses to rating of principal.

How would you rate your principal on each of the following
qualities involved in interpersonal conflict resolution?
Respondents
Teachers (n = 118) Principals (n = 4)
High Moderate Low High Moderate Low
Uses good management skills in solving problems 20 (16.95%) 29 (24.57%) 69 (58.48%) 3 (75%) 1 (25%) 0 (0%)
Involves all stakeholders in managing conflict 36 (30.51%) 40 (33.89%) 42 (35.60%) 3 (75%) 1 (25%) 0 (0%)
Takes side in a conflict situation 87 (73.73%) 21 (17.80%) 10 (8.47%) 0 (75%) 1 (25%) 3 (75%)
Looks for fair solution in conflict situation 28 (23.73%) 37 (31.36%) 53 (44.92%) 3 (75%) 1 (25%) 0 (0%)
Acts as a mediator 29 (24.58%) 26 (22.03%) 62 (52.54%) 3 (75%) 1 (25%) 0 (0%)
Uses conflict management skills in finding a solution 31 (26.27%) 26 (22.03%) 61 (51.69%) 3 (75%) 1 (25%) 0 (0%)
Strives toward good interpersonal relationships with staff 4 (20.34%) 59 (50%) 35 (29.66%) 4 (100%) 0 (0%) 0 (0%)
Is proactive in handling or managing conflict 23 (19.49%) 52 (44.07%) 3 (36.44%) 3 (75%) 1 (25%) 0 (0%)
Strives for a win-win situation in conflict management 16 (13.56%) 46 (38.98%) 56 (47.46%) 3 (75%) 1 (25%) 0 (0%)