Table 3: Flight attendant's HCF.
|
No |
Relevant qualities |
Relative HCF |
|
1 |
Psychological suitability for the task |
2.5 |
|
2 |
Professional qualifications and experience |
2.5 |
|
3 |
Level, quality and timeliness of past and recent training |
2.5 |
|
4 |
Team-player attitude |
3.0 |
|
5 |
Performance sustainability (consistency) |
3.0 |
|
6 |
Ability to perform in cold blood in hazardous and even in life threatening situations; |
3.0 |
|
7 |
Ability and willingness to follow orders |
3.0 |
|
8 |
Ability to operate effectively under pressure |
3.4 |
|
Average FOM |
2.8625 |
|
|
*)This is just an example that shows that the approach makes physical sense. Actual numbers should be obtained using FOAT on a simulator and confirmed by an independent approach, such as, say, Delphi method |
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