Table 3: Flight attendant's HCF.
No |
Relevant qualities |
Relative HCF |
1 |
Psychological suitability for the task |
2.5 |
2 |
Professional qualifications and experience |
2.5 |
3 |
Level, quality and timeliness of past and recent training |
2.5 |
4 |
Team-player attitude |
3.0 |
5 |
Performance sustainability (consistency) |
3.0 |
6 |
Ability to perform in cold blood in hazardous and even in life threatening situations; |
3.0 |
7 |
Ability and willingness to follow orders |
3.0 |
8 |
Ability to operate effectively under pressure |
3.4 |
Average FOM |
2.8625 |
|
*)This is just an example that shows that the approach makes physical sense. Actual numbers should be obtained using FOAT on a simulator and confirmed by an independent approach, such as, say, Delphi method |